Here are just a few of the many 1% improvements that have been implemented:
Customer Welcome Packs as suggested by Rob, part of our Driver Team. This is delivered to all new Customers with their first order, it’s bursting with useful goodies and we even offer top-ups! #TopUpTheTin
The Warehouse Team can now view a product image, linked to the product stock code, allowing them to quickly double check what the product looks like to eliminate picking errors.
Our Customer Checklist is a simple but very effective 1% Improvement suggested by one of our Drivers. The list is a set of specific questions that ensures delivery issues are avoided, such as opening times and access restrictions.