Promise Number Five

Customer Promises - Website Slides5 edited

We want to understand how your business works so we can put measures in place to ensure that we never let you down. From working so closely with you, we know the most important thing we can do to keep your business running smoothly is to have your stock ready for you, whenever you need it.

Our pioneering stock guarantee has launched, with a plan to steadily increase the number of products in the guarantee over coming months. This means you can order our guaranteed products, safe in the knowledge that they will always be in stock, so you can keep your business moving forward without delay.

However, this is just one of the ways that we ensure that your products are always ready. We work together to understand the patterns and routines of your business and needs, which allows us to agree, and put into place measures such as Forward Orders with agreed lead times and delivery dates so we can plan ahead and ensure we are always prepared when you need us.

To find out more about any of our Customer Promises, please ask any member of our team. We wish to tell you all about the improvements we have been making and how these led to us being recognised and ultimately wining the E3 Business Award for Customer Service Excellence.