Frequently Asked Questions


Here Are Some Answers To Commonly Asked Questions


Where are you based?

Invopak’s Head Office is based in Hyde, Cheshire. We serve customers who require industrial plastic and metal packaging across the UK, Ireland and even internationally via our four distribution warehouses:

Invopak Glasgow, Scotland
Invopak Hyde, Cheshire (North UK)
Invopak Offchurch, Warwickshire (South UK)
Ashtown Packaging – a division of Invopak, Dublin (Republic of Ireland and Northern Ireland)

Your Account

What do I need to open an online account?

If you are interested in opening an online account please complete our enquiry form and we will contact you within 2 working days.

How long does it take to get a quote?

We aim to respond to all standard stock item quotes within 2 hours. All other requests will be responded to within 48 hours.

In instances where your packaging requirements are a little more complex or bespoke – such as custom printing – then we will contact you within the same time frame to discuss your requirements in detail.

I’ve placed an order through my credit account, how do I know when I need to pay by?

The agreed credit account terms are typically 30 days from the date of receiving your invoice which you will receive via email on your delivery date. Your invoice will then advise when payment is due.

Can I arrange a visit to discuss my requirements?

If you would like to discuss your requirements in more detail, please complete our enquiry form and we will contact you within 2 working days.


What does fluorination mean?

Under certain conditions, some substances react to the plastic used in the manufacture of plastic containers. These substances include solvents, cleaning products, cosmetics, tanning products, chemical substances and agricultural products such as pesticides and herbicides. When the contents of a plastic container or bottle reacts with the plastic, this can cause the container to cave or give a “sucked in” appearance – where the container looks like it has been crushed or squeezed in the middle.

Fluorination is a process that is applied to the plastic to preserve the integrity of plastic containers. During the fluorination process, a coating is applied to the inside of the container to offer an extra layer of protection against permeable liquids.

Fluorination can also help protect against discolouration of the plastic. Fluorination doesn’t wear off and is a permanent seal to the plastic.

What does UN Approved mean?

UN Approved or UN Certified packaging containers are containers that have been officially approved and certified for the transportation and sending of goods on the UN Dangerous Goods List.

UN approval means that the products have passed stringent testing for the transport of hazardous goods and substances. UN Approval certificates can be downloaded from the Compliance Certificates section of the product page, when you log in to your Invopak online account.

In order for the UN Certified, or UN approved status to remain valid, the packaging must be used strictly in accordance with the approval documents.

Here is an example of a UN Approval code for a product and how to read it:


 3  Type of Container
1 – Drum
2 – Jerrican
4 – Box
5 – Composite Packaging
 Materials used to manufacture the container
A – Steel
B – Aluminium
G – Fibreboard
H – Plastic
1  Closure Type
1 – Non-removable head
2 – Removable head
 Packing Group
X covers groups i, II and III
Y covers groups II and III
Z covers groups III
1.9   Maximum weight / Specific gravity of the product to be packed
 200  Internal hydraulic pressure ratings in Kilo Pascals (K.P.A)
 **  Year of Manufacture
 GB  Country of Certification body
 2486  UN Certificate number


What does lacquered mean?

Lacquered refers to the internal coating available on some of our metal containers. Where a product is described as plain interior, then no coating has been applied.

Where a product is described as having a lacquered interior, a protective coating has been applied to protect either the contents of the container or the integrity of the metal where there is a risk of the metal reacting with the contents.

A good example of this is where an internal coating protects the metal container from rusting and oxidisation when holding water based products.

Another example is protecting food from metal contamination or discolouration or acidic products from corroding the container. In all instances of sourcing metal packaging for foodstuff, you should always check that the container is food-grade.

Some of our products have an external lacquer or coating. This is usually white. External lacquer on metal products helps protect the metal from environmental elements and can also help with the adhesion of labelling.

What is the Maximum Weight your containers take?

All our containers are subject to testing and customer satisfaction as the density of products packed will differ greatly from one customer to another. We are happy to provide samples for this purpose.

Do you offer printing?

Printing options such as In Mould Labelling and Offset Printing are available on many of our products.

For more information on printing please complete our bespoke enquiry form and we will contact you within 2 days.

Are your products recyclable?

Many our products are recyclable. To see if a product is suitable for recycling please take a look at the product specification section on any product page.

What are your minimum order quantities?

If you wish to order smaller quantities, or your requirements do not meet the minimum order value, then you can order the same products via our retail division The Plastic Packaging Superstore – there is no minimum order value and you can order as little or as many as you like.

Why can I only buy in pack or pallet quantities?

Invopak is a wholesaler of plastic containers, buckets, tubs and metal packaging.

In order to benefit from the competitive wholesale pricing on offer with Invopak, then our products have to be purchased in wholesale or bulk-buy quantities.

If you wish to order less than a pack size, then our retail division can help.

Can I request a sample?

If you would like a sample of one of our products please contact our Customer Service Department who will be happy to help in anyway they can.

What if you don’t have what I’m looking for?

If you cannot find what you are looking for, please contact us via phone, email or LiveChat (at the bottom of your screen) as we are often able to supply suitable products.

Due to our vast industry experience, knowledge and outstanding supplier relationships, we are able to source new products into our range when commercially viable.

UK Delivery

Can you deliver next day?

Please see here for more information on delivery

How can I track my order?

If you need to track your order please call our Customer Services Department or click on our livechat option online and we will be happy to help. Please have your order number available.

What is the minimum order value for free delivery?

All orders over £500 (excluding VAT) will receive free delivery within the UK.

When will my order be dispatched?

We aim to dispatch your order within 48 hours of your payment clearing.

Delivery times may vary dependent on country, for more information please contact our Sales Team.

Delivery outside of the UK

What currencies do you accept?

We currently accept the following currencies as payment;

  • UK Sterling
  • Euro
  • US Dollar

What type of payment methods do you accept?

We currently accept payments via the following methods;

  • Debit card
  • BACS
  • Bank transfer
  • SEPA

Which countries do you deliver to?

We can deliver our products Worldwide.

How much will duties and taxes cost when delivering to my chosen country?

Please contact our Sales Team for more information regarding duties and taxes.

What delivery couriers do you use for orders outside of the UK?

We currently are partnered with Kuehne+Nagel and DHL for deliveries outside of the UK.


What currencies do you accept?

We currently accept the following currencies;

  • UK Sterling
  • Euro

What type of payment methods do you accept?

  • BACS
  • SEPA
  • Credit/Debit card
  • PayPal

When will I receive my invoice?

You will receive the invoice for your order on the day the goods are delivered. Your invoice will be sent to you via either email or post.


Do you offer printing?

Printing options such as In Mould Labelling and Offset Printing are available on many of our products.

For more information on printing please complete our bespoke enquiry form and we will contact you within 2 days.


I am missing items from my order/ some items are damaged?

Please contact our Sales Team if you are missing items or have received damaged items with your order.

I need to return my goods, what do I do?

We are sorry to hear that. Please contact our Sales Team and we will be happy to help.