Last week we received some very exciting news, we have been awarded the Feefo Gold Trusted Service Award 2018. This is the highest accolade that can be achieved from Feefo, and recognises businesses that deliver exceptional experiences, rated by real customers.
For those who are unfamiliar with Feefo, it is an independent online ratings and review platform that allows customers to leave totally unbiased and honest feedback. Feefo collects ratings and reviews from verified customers, to help businesses make better decisions, and deliver exceptional service. Working with over 4,000 brands, they provide the tools to invite all of their customers to leave their feedback, and gain valuable insights from what they have to say.
To achieve the award, at least 50 reviews had to be collected over the course of 2017, with a Feefo service rating of at least 4.5 out of 5 being achieved. Taking both our wholesale division Invopak and our retail division Oipps into account, we are currently sitting at a very reputable 4.7 out of 5, which we will be aiming to better next year.
It is always an honour for us to be considered for any award, but to win an award which is solely dependent on the opinion that our customers have of us is not something that we take lightly and is something that we think makes this just that bit more special.
The feedback received is invaluable as it allows us to constantly improve and adapt as a business so that one day we will achieve our goal of providing a world class customer experience to every one of our customers.
We are absolutely delighted to win this award and would like to thank all our customers, suppliers, and logistic partners who have all helped contribute to us being recognised for this great achievement.