USING OUR WEBSITE

  • HOW DO I CREATE AN ACCOUNT?

    Creating an account is easy, and is part of the checkout process when you place your first order.

    • Login by entering your e-mail address and the one-time passcode
    • Add products to your basket and click checkout
    • Click the create a company account button
    • Fill in your address, delivery, payment and contact details
    • Click submit
    • Your account will be set up and ready to go within seconds!

    We've also created a step-by-step video which you can view here

  • WHY DON'T I HAVE A PASSWORD?

    There's no need for one. Our new system means you log in with your email address and a one-time code instead of a password. This has two key benefits:

    • Increased security: passwords can be forgotten, shared or hacked - our new coded account access is more secure because details and orders can only be accessed via your business e-mail account and a one-time code. 
    • Faster and easier to use: there's no need to remember a password - our new system is simpler and easier to use.

  • WHY DO I HAVE TO REGISTER A COMPANY ACCOUNT?

    We're a packaging wholesaler, and we've been serving 1000s of businesses for over fifty years. Registering a company account means you can access our competitive bulk pricing, custom printing and payment account options, and other B2B benefits designed to help you run your business.

  • HOW DO I ADD A NEW DELIVERY ADDRESS?

    To change your delivery address;

    • Log in to your account
    • Click on the drop-down menu next to your initials
    • Select profile
    • Click on the pencil next to the shipping address
    • Edit the shipping details 
    • Click Save

    If you need to ship to multiple locations please get in touch sales@invopak.co.uk and the addresses all set up for you.

  • HOW DO I LOG IN TO MY ACCOUNT?
    • Click “login” in the top right-hand corner of the Home Page
    • Enter your email address
    • Enter the 6-digit code (which is sent to your email address)
    • Click submit

    We've also created a step-by-step video which you can view here

  • How do I set up multiple users?

    If your account requires multiple users, then please get in touch sales@invopak.co.uk and we’ll link the emails up to your account.

  • How do I apply for a credit account?

    You can apply for a company credit account at checkout. 

    • Click the “apply for credit” in the payment block
    • You’ll be sent a credit application link via email
    • Complete the Invopak Credit Application Form and Submit
    • Our accounts team will complete your credit check and inform you of the result as soon as possible.
    • Once approved you will be able to choose this option for your future orders too.

    N.B If you choose “apply for a credit account” your order will only be processed once approval has been granted by our accounts team.

    We've also created a step-by-step video which you can view here

GENERAL

  • DO YOU OFFER PRINTING?

    Yes. Most of our containers are suitable for printing. We use industrial print processes, including in-mould labelling (for plastic) and offset printing (for metal) to produce photographic-quality branded packaging that lasts. Minimum order quantities (MOQs) apply.

    Custom printed packaging is a great way to boost sales and add value to your product. Please click here to find out more or contact us if you'd like a quote.

  • HOW DOES YOUR PRICING WORK?

    Because you’re buying in wholesale quantities you'll benefit from wholesale prices. And our tiered pricing system means that the more you purchase from us, the cheaper the unit price is.

    Our straightforward approach makes it easy to see the best price for all our packaging. Tiered prices are displayed on each product page, so you can compare price vs quantity and make sure you’re not missing out.  

  • WHERE ARE YOU BASED?

    Invopak’s Head office is in Hyde, Cheshire.

    We serve our customers via multiple distribution warehouses across Manchester and Warwickshire.

  • WHAT PAYMENT TYPES DO YOU ACCEPT?

    We currently accept the following payment types:

    BACS

    CHAPS

    SEPA

    Credit/Debit Cards*

    *N/A to AMEX.

    If you would like to apply for a credit account with us, please select this option at checkout.

  • WHERE ARE YOUR PRODUCTS MADE?

    We only supply packaging made in the UK and Europe. 

    Our large lever lid tins and rectangle tins are manufactured right here in the UK at our Hyde, Manchester factory. Look out for the yellow, “Made by Invopak” icon on the product pages.

    Many of our other tinplate products come from our manufacturing partner in Italy.

    Our aluminium bottles are made in France by the original, and best manufacturer of metal bottles, trusted for over a century by leading perfumeries, food flavourers and essence experts.

    Typically our plastic bottles and jerry cans are made in the UK, and our plastic buckets come from Germany. 

    The country of manufacture can usually be found in the specification table or product description. If you’d like further details, please get in touch with our team via email or Live Chat.

  • WHY CAN I ONLY BUY IN PACK OR PALLET QUANTITIES?

    In order to benefit from Invopak’s competitive wholesale pricing, our products need to be purchased in bulk order quantities.

    Some products are available in pack quantities which mean the minimum order quantity is lower but some other products are only available to purchase in pallet quantities due to their size or pallet configuration.

    Purchasing in whole packs and/or pallets will also mean that your goods will be delivered to you fully wrapped and secure. This means that they haven't been touched since being packed off the production line and this is how we ensure food grade containers remain free from contamination. 

    If you wish to purchase in smaller quantities, please visit our Amazon or eBay shop.

    Visit: Amazon

    Visit: eBay

  • WHAT IS YOUR MINIMUM ORDER VALUE?

    Our minimum order value is £50 excluding VAT and delivery.

    If you wish to purchase in smaller quantities, please visit our Amazon or eBay shop.

    Visit: Amazon

    Visit: eBay

  • CAN I REQUEST A SAMPLE?

    If you would like a sample of one of our products, please contact our Customer Experience Team through Live Chat and we'll be happy to help.

PRODUCTS & TECHNICAL INFO

  • WHAT DOES LACQUERED MEAN?

    Lacquered containers have a protective coating on the inside which prevents the metal from rusting or oxidising when used with water-based products.   

    Some of our lacquered products, such as our aluminium bottles are lacquered to make them suitable for food use. The lacquer protects the food from metal contamination or discolouration as well as preventing acidic products from corroding the container.

    Some of our products, including our lever lid tins, pails and rectangles have an external lacquer or coating. This is usually white. This external lacquer protects the metal from environmental damage.

    N.B. Where a metal product is described as plain, then no internal coating has been applied.

  • WHAT IS FLUORINATION?

    Fluorination makes plastic resistant to chemical corrosion and solvent permeation. 

    During the fluorination process, the plastic is exposed to fluorine gas which chemically alters the surface structure. Fluorination is embedded within the plastic, which means the process is permanent, it’s not a coating or a layer, so it’s extremely durable and won’t degrade or separate over time.

    Fluorinated containers are suitable for storing solvents and chemicals that would react with untreated plastic surfaces. Fluorinated bottles and jerry cans can be used to store a wide range of products including swimming pool chemicals, agrochemicals, lubricants, automotive additives and solvents.

    Fluorination also reduces odour emission and flavour and fragrance loss, which makes them ideal for use in the food and beverage industry.

  • WHAT DOES 'UN APPROVED' MEAN?

    UN Approved or UN Certified containers, are containers that have been officially approved and certified for the transportation and sending of goods on the UN Dangerous Goods List.

    UN approval means that the products have passed stringent testing for the transport of hazardous goods and substances.

    Please contact us if you require a UN Certificate for one of our products.

    For more information on what UN Codes mean, visit our guide here.

  • HOW DO I KNOW IF A CONTAINER IS SUITABLE FOR FOOD?

    If a product is Food Grade then it is safe for food and beverage use. Many of our products are designed for the food and drink industry.

    You can find out if a product is food safe by checking the specification table.

    Our food grade containers are manufactured within a BRC environment.

  • WHERE ARE YOUR PRODUCTS MADE?

    We source our products from across the UK and Europe. The country of manufacturer can usually be found in the specification table.

    Typically, our plastic Bottles and Jerry Cans are made in the UK, our aluminium bottles are made in France, our paint cans and tins from Italy and our buckets come from Germany.

    If you’d like further details, please get in touch with our team via email or Live Chat

  • WHAT ARE YOUR BUCKETS MADE FROM?

    Our buckets are made from polypropylene or PP plastic that is fully recyclable.

    The polypropylene used in our PCR Recycled buckets is made from about 70% recycled PP.

  • WHAT ARE YOUR JERRY CANS MADE FROM?

    Our plastic Jerry Cans are made from HDPE plastic that is fully recyclable.

    We also offer a COEX bottle that is made of 30% recycled HDPE plastic

  • WHAT WEIGHT DO YOUR CONTAINERS TAKE?

    All our containers are subject to testing and customer satisfaction as the density of products packed will differ greatly from one customer to another.

    We are happy to provide samples for this purpose.

  • HOW DO I FIND OUT PRODUCT SPECIFICATIONS?

    All our products have a personalised specification giving you a variety of information related to that product. This information is available in the 'specification' tab on the product page.

    We advise you to use our filters to get closer to the answer you're looking for, example; Product Material, Capacity, Colour.

  • WHAT IS PLASTIC PACKAGING TAX?

    Plastic Packaging Tax is a UK Government implemented tax of £200 per metric tonne on all plastic packaging components that do not contain at least 30% recycled material.

    For further information please see the following link: https://invopak.co.uk/plastic-packaging-tax

DELIVERY FAQS

  • Do you deliver outside of the UK?

    If you are based in the Republic of Ireland or the Netherlands, you can order here: www.invopak.com

    If you’re looking for delivery in a country other than the ones listed above, please complete an Export Enquiry Form; https://invopak.com/export-service

    (As Invopak are a wholesale division, Minimum Order Quantities will apply).

  • DO YOU DELIVER TO IRELAND?

    We currently deliver to Northern Ireland, if you're based within the Republic of Ireland please follow this link: www.invopak.com

  • CAN I COLLECT FROM A DEPOT?

    We don't currently offer the option to collect your order from a depot.

  • HOW CAN I TRACK MY ORDER?

    We offer the ability to track your delivery live.

    How does this work?

    Before your delivery, you will receive a notification with an estimated delivery time slot, which will include a link to track our driver and your order.

    To allow you to plan accordingly, you will also receive a notification with an ETA when you're the next delivery on our schedule, again with the option to track our driver and your order.

    Alternatively, you can contact our Customer Service Department via our Live Chat option and we will be happy to help.

    * If your order is delivered via one of our trusted 3rd party carriers our tracking service is currently unavailable.

  • WHAT IS YOUR DELIVERY LEAD TIME?

    All our deliveries are made within 3 working days; Monday to Friday.

  • DO YOU OFFER NEXT DAY DELIVERY?

    Unfortunately, we don't offer next day delivery at the moment.

  • HOW MUCH DOES DELIVERY COST?

    All orders are subject to a standard £19.75 carriage charge for deliveries within the United Kingdom* and is subject to a £50 minimum order value (excluding VAT).

    * Various postal codes are not eligible for standard delivery, a list of these postcodes are available here.