Terms of service
These conditions include information regarding to Invopak's Terms & Conditions of Sale and Terms of Service.
Terms & Conditions of Sale are listed directly below. All quotes, invoices and orders accepted by Invopak are subject to these conditions. Please read these carefully.
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TERMS & CONDITIONS OF SALE
DEFINITIONS
1.1 In these Conditions, unless the context otherwise requires, the following definitions shall apply:
Business Day: a day (other than a Saturday, Sunday or public holiday) when the banks in the City of London are open for business.
Company: Involvement Packaging Limited (company number: 1605376) whose registered office is at Countrywide House, 23 West Bar, Banbury, Oxon, OX16 9SA.
Conditions: the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) including any special terms and conditions agreed in writing between the Customer and the Company.
Contract: the contract between the Company and the Customer for the sale and purchase of goods by the Customer from the Company.
Customer: the person whose order for the Goods is accepted by the Company.
Delivery Location: in relation to Orders from Customers based in the UK ,the Customer’s premises or such other location or locations as the parties may agree in writing or, in relation to Orders from Customers based outside of the UK, the location specified in the Quotation.
Goods: the goods (including any instalment of the goods or any parts for them) which the Company is to supply in accordance with the Contract.
Instalment Period: has the meaning set out in clause 3.4.
Non-Standard Order: has the meaning set out in clause 3.4.
Order: the Customer’s written request for goods, issued to the Company.
Order Confirmation: a confirmatory, non-binding e-mail or fax issued by the Company to the Customer acknowledging receipt of the Order.
Quotation: a written quotation for goods issued to the Customer by the Company.
Specification: any specification for the Goods, including related plans and drawings, that is agreed in writing by the Customer and the Company.
Stock Guarantee: such statement as the Company may make from time to time on its website or other marketing material in relation to the stock availability of certain of its Goods for dispatch in accordance with these Conditions.
Substitute Goods: has the meaning set out in clause 2.7.
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.3 References to the consent, agreement or approval of the Company and similar or equivalent expressions refer to the written consent, agreement or approval of the Company acting by a duly authorised officer.
BASIS OF THE SALE
2.1 All Quotations made and all Orders accepted by the Company are subject to these Conditions which shall apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.2 Quotations issued to the Customer by the Company may be withdrawn or varied at any time and Quotations shall, unless otherwise specified, be automatically withdrawn after 30 days. No binding contract shall in any event arise until the Customer’s Order has been accepted by the Company in accordance with clause 2.3.
2.3 No Quotation shall constitute an offer and no term stated in a Quotation shall become binding on the Company until the Company has accepted the Customer’s Order. On receipt of the Order, the Company may acknowledge receipt with an Order Confirmation. The Order shall only be accepted by the Company when the Company dispatches the Goods to the Customer, at which point the Contract shall come into existence.
2.4 The Company may at its discretion if requested by the Customer provide one or more product samples and/or supplementary product information (which may include manufacturers’ certificates of conformity UN certificates, food grade certificate and cutter guides) to the Customer to assist the Customer in its evaluation and selection of Goods. Neither the provision of samples nor any supplementary product information shall constitute an offer and nor shall such provision be deemed to bind the Company in relation to any subsequent sale. On or after receipt of the samples and/or supplementary product information, the Customer may submit an Order in accordance with the process set out in clause 2.3. The Customer shall not be required to pay for or return any samples or product information provided pursuant to this clause.
2.5 Where Goods are supplied from the Company’s stock, such supply is subject to availability of stock at the date of dispatch.
2.6 Where the Company issues a Stock Guarantee it shall use its reasonable endeavours to ensure that it maintains sufficient stocks to fulfil Customer Orders for the relevant Goods, subject always to clauses 2.3 and 2.5. Moreover, and for the avoidance of doubt, the Company shall not be in breach of these Conditions for failing to supply Goods covered by a Stock Guarantee to the extent that such failure is due to a Force Majeure Event.
2.7 Where any product making up all or part of the Order is unavailable or out of stock the Company reserves the right to substitute Goods contained in the Order (in whole or in part) with a suitable, equivalent goods of equal or greater value (“Substitute Goods“). In this case the Company shall notify the Customer accordingly and may, at its discretion, provide a sample of the Substitute Goods in accordance with clause 2.4. Where the Company delivers Substitute Goods without first obtaining the Customer’s approval by reference to a sample thereof and the Customer is not satisfied with the Substitute Goods, the Customer shall be entitled to return the Substitute Goods in accordance with clause 14.
2.8 These Conditions as supplemented by the Quotation, Order and Order Confirmation constitute the entire agreement between the parties and supersedes all prior discussions, agreements, understandings or arrangements (whether oral or written) between the parties in respect of the subject matter of this Contract.
2.9 No provision of samples or information pursuant to clause 2.4, nor any statement, suggestion or recommendation made by any of the Company’s employees or agents shall constitute any representation concerning the Goods unless confirmed by the Company in writing in the Order Confirmation. The Customer acknowledges that: the Company’s employees and agents are not authorised to make any such representation unless confirmed in accordance with this clause 2.9; in entering into the Contract it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract; and, save as expressly set out in the Contract, the Company shall have no liability in respect of any other representation, warranty or promise made prior to the date of the Contract unless it was made fraudulently.
2.10 Any samples, illustrations or descriptive material (including but not limited to particulars of shade and pattern, information provided pursuant to clause 2.4 and information contained in the Company’s brochures, advertising material or elsewhere) shall not form part of the Contract and shall be treated as approximate and for guidance only unless specifically stated otherwise in the Contract. Any certificate provided by the Company as contemplated by clause 2.4 in respect of any Goods is provided as evidence that, as at the production date, the manufacturer has applied that certificate to Goods in question in respect of the qualities set out on in that certificate. No certificate shall be deemed to confirm or imply that those Goods are suitable for any specific use or suitability for use within a specific industry. The Company may at its discretion from time to time vary the design of the Goods from that advertised without notice to the Customer provided that any such variations do not constitute material alterations to the Goods.
INFORMATION, QUANTITIES, ORDERS AND SPECIFICATIONS
3.1 The Customer shall be responsible to the Company for ensuring the completeness and accuracy of the terms and information contained in any Order (including any applicable Specification) submitted by the Customer and for giving the Company any necessary information relating to the Goods within a sufficient time to enable the Company to perform the Contract in accordance with its terms. In the event of such information proving insufficient or inaccurate, the Company reserves the right to cancel the Contract or increase the price quoted in the Quotation or Price List or agreed as it may in its absolute discretion deem appropriate.
3.2 The Customer acknowledges and agrees that it has sole responsibility for the evaluation and selection of Goods, including for undertaking any necessary compatibility testing to ensure that the Goods meets the Customer’s requirements and are fit for the Customer’s intended use of those products. The Customer further acknowledges and agrees that it will undertake all necessary evaluation prior to submitting an Order and is responsible for checking the Order Confirmation to ensure the goods, specifications and quantities listed therein correspond to the Customer’s requirements as stated in the Order. In the event of any discrepancy, the Customer shall notify the Company immediately and in any event within 7 days of issue of the Order Confirmation.
3.3 Where the Company accepts the Customer’s Order, the quantity, quality and description of, and/or any Specification for the Goods shall be those set out in the Order Confirmation.
3.4 Where the Customer orders goods or materials of a type, size or quality not normally produced or supplied by the Company, including any order placed by reference to a specification supplied by the Customer at any time (including but not limited to a specification for colour, print and weight) (“Non-Standard Order”), the Customer acknowledges that minimum production volumes may apply and the Company shall notify the Customer accordingly before accepting the Order and if the Customer varies its Specification or Order quantities in any way after the Company has initiated production of those Goods, the Customer shall be obliged to pay in full for those Goods. The Customer further acknowledges that, in relation to Non-Standard Orders, the Company may at its sole discretion:
(a) require the Customer to purchase the full quantity of any Goods that are subject to minimum production volumes as a condition of the Contract; and/or
(b) agree to permit the Customer to take delivery of and pay for such Goods in instalments and the Company will store the remaining stock. Any agreement to supply Goods in accordance with this sub-clause shall only be permitted with the Company’s express consent and shall be for a maximum period of 3 months (“Instalment Period”); and/or
(c) at the end of the Instalment Period, deliver any remaining stock of those Goods to the Customer and invoice the Customer accordingly.
PRICES
4.1 The price of the Goods shall be the price set out in the Quotation or, where no Quotation has been provided, the default price applicable to that Customer as at the date of dispatch of the Goods.
4.2 All prices quoted are subject to fluctuation in currency exchange rates, the cost of labour materials, fuel and power, transport and other costs. The Company reserves the right by giving notice to the Customer by email at any time before dispatch, to increase the price of the Goods to reflect any increase in the cost to the Company which is due to any factor beyond the control of the Company (including, without limitation, any fluctuation in any currency exchange rates, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery terms, quantities or specifications for Goods which is requested by the Customer, or any delay caused by instructions of the Customer or failure of the Customer to give the Company accurate information or instructions. Without prejudice to clause 2.3, where the price increases after the Company issues an Order Confirmation the Company shall notify the Customer with a revised Order Confirmation and the Customer shall have 7 days to confirm whether the new price is acceptable. If the Customer does not notify the Company of its intent to cancel its Order within 7 days of such notification the Company may proceed with dispatch of the Goods in accordance with the terms of the revised Order Confirmation.
4.3 Without prejudice to clause 4.2, prices quoted by the Company relate to the quantities shown in the Quotation and the Company shall not be obliged to supply a smaller or larger quantity at the prices quoted after the Order has been confirmed and the Company reserves the right to increase the price where the Customer orders lesser or greater quantities.
4.4 The price of the Goods is exclusive of amounts in respect of value added tax (VAT) and any other tax or duty relating to the manufacture, transportation, export, import, sale or delivery of the Goods. If the Customer is required under any applicable law to withhold or deduct any amount from the payments due to the Company, the Customer shall increase the sum it pays to the Company by the amount necessary to leave the Company with an amount equal to the sum it would have received if no such withholdings or deductions had been made.
4.5 The price of the Goods is exclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the Customer in accordance with the prices stated in the Quotation and/or Order Confirmation.
TERMS OF PAYMENT
5.1 Subject to any special terms agreed in writing between the Customer and the Company, the Company shall be entitled to invoice the Customer for the Goods on or at any time after delivery to the Delivery Location.
5.2 Unless otherwise agreed by the Company, payment in the currency specified in the Quotation shall be due and payable 30 days from the date of invoice. The time of payment shall be of the essence to the Contract.
5.3 All payments are to be made without the right of set off, counterclaim or deduction or withholding whatsoever (other than any deduction or withholding of tax as required by law). Where any payment made to the Company pursuant to the Contract incurs additional bank charges (for example, in connection with the international transfers of funds), these shall be payable in full by the Customer.
5.4 Where Goods are delivered in instalments, the Company may invoice each instalment separately.
5.5 No dispute arising under the Contract shall excuse the Customer from its obligations under this clause.
5.6 In the event of default in payment by the Customer the Company shall be entitled, without prejudice to any other right or remedy, to suspend all further deliveries and to charge interest calculated on a daily rate on any amount outstanding at the rate of 4% per annum above the HSBC Bank Plc base rate in force at the relevant time.
5.7 The Company reserves the right where reasonable doubts arise as to the Customer’s financial position or where the Customer fails to pay for the Goods on the due date to:
(a) cancel the Contract and/or to suspend deliveries of any Goods or any part or instalment thereof without liability until either payment is received in full or satisfactory security for payment has been provided; and
(b) allocate any payment made by the Customer to such of the Goods (or the goods supplied under any other contract between the Customer and the Company) as the Company may think fit (notwithstanding any purported allocation by the Customer).
DELIVERY
6.1 Delivery shall take place when the Company delivers the Goods to the Delivery Location. On delivery the Customer, or its representative, shall sign a proof of delivery.
6.2 Time for delivery is stated as accurately as possible but is not guaranteed and time is not of the essence for delivery (unless previously agreed by the Company). The Company shall use its reasonable endeavours to deliver on the stated delivery date but shall not be liable for the consequences of any delay in delivery or failure to deliver where such delay or failure is caused by industrial dispute or by any cause beyond the reasonable control of the Company. The Company may deliver the Goods in advance of the quoted delivery date upon giving reasonable notice to the Customer.
6.3 No delay by the Company in delivering the Goods shall entitle the Customer to reject any delivery or repudiate the Contract. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate Contract and failure by the Company to deliver any one or more of such instalments in accordance with these Conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the Contract as a whole as repudiated.
6.4 If for any reason the Customer fails to accept delivery of the Goods or fails to give the Company adequate delivery instructions when the Goods are due and ready for delivery, the Company may either arrange storage of the Goods at the Customer’s risk and the Customer shall be liable to the Company for all associated costs (including insurance) of such storage, or sell the Goods at the best price readily obtainable and charge the Customer for any shortfall below the price under the Contract. This provision is without prejudice to any other right or remedy which the Company may have in respect of the Customer’s failure to take delivery of the Goods or pay for them in accordance with the Contract.
6.5 The Customer is responsible for obtaining, at its own cost, such import licences and other consents in relation to the Goods as may be required from time to time and, if required by the Company, the Customer shall make those licences and consents available to the Company prior to delivery.
CANCELLATION
Without prejudice to clause 4.2, except with the Company’s prior consent, any cancellation of an Order by the Customer may only be made before the Goods have been dispatched. Where the Company in its sole discretion consents to cancellation of an Order by the Customer after dispatch of the Goods, such cancellation shall be subject to the condition that the Customer shall immediately upon confirmation of the Company’s consent reimburse the Company in full for all costs and expenses incurred by the Company up to the time of cancellation together with all loss of profits and other loss or damage suffered or incurred by the Company by reason of such cancellation.
TITLE
8.1 Risk in the Goods shall pass to the Customer once the Goods cease to be in the possession of or under the control of the Company. The Customer shall be responsible for ensuring that all Goods are insured whilst in transit to the Delivery Location.
8.2 Title in the Goods (whether separate and identifiable from other goods) shall only pass to the Customer when cleared payment in full has been made for those Goods and for any other goods supplied by the Company and any other monies due to the Company under any other contract or for any other reason.
8.3 Until title to the Goods passes to the Customer the Customer shall: hold the Goods as the Company’s fiduciary agent and bailee; keep the Goods separately and properly stored, protected, insured and readily identifiable as the property of the Company; and not attach the Goods to other property without the prior consent of the Company. Notwithstanding the foregoing the Customer shall be entitled to resell or use the Goods in the ordinary course of its business (unless the Company revokes such entitlement).
8.4 At any time before title to the Goods passes to the Customer, the Customer becomes subject to the events listed in clause 20.2, or the Company reasonably believes such event is about to occur and notifies the Customer accordingly, the Company may without prejudice to any of its other rights take possession of all or any part of the Goods and enter any premises for that purpose or authorise others to do so and require delivery up to it of all or any part of the Goods.
SHORTAGES AND DAMAGE OR LOSS IN TRANSIT
9.1 The Company shall have no liability for claims by the Customer for shortages unless:
(i) the Customer inspects the Goods within three days of delivery;
(ii) the Customer notifies the Company in accordance with clause 11;
(iii) the Company or its representative is given opportunity to inspect the Goods before any use is made thereof or any alteration or modification is made thereto by the Customer; and
(iv) after delivery, the Goods have been handled in accordance with the Company’s instructions and recommendations.
9.2 Any remedy under this clause 9 shall be limited to making good the shortage or issuing a credit for the difference, at the Company’s discretion.
DEFECTS NOT APPARENT ON INSPECTION
10.1 The Company shall have no liability in respect of defects not apparent on visual inspection at the time of delivery unless:
(i) the Customer notifies the Company in accordance with clause 11;
(ii) no use or further use is made of the Goods after discovery of the defect;
(iii) there was no opportunity to discover the defect upon reasonable inspection before such defect was discovered; and
(iv) the Customer’s notification under clause 10.1(i) is received by the Company within 6 months of the date of delivery; and
(v) if so required by the Company, the Customer takes all reasonable steps necessary to permit the Company or its representative to inspect the Goods (such inspection to occur within 14 days of receiving such written notification (or within 28 days in the case of Goods situated outside the United Kingdom)) including but not limited to allowing the Company reasonable access to the Goods at reasonable times on reasonable prior written notice and making available such inspection facilities as the Company may reasonably require.
10.2 The Company has no liability in respect of claims relating to:
(i) any loss or damage which occurs in transit;
(ii)_ any repairs or alterations undertaken by the Customer or on the Customer’s instruction without prior consent of the Company;
(iii) any defect arising by reason of fair wear and tear or damage due to misuse; or
(iv) any defect arising by reason of the Customer’s failure to satisfy itself that the Goods are suitable for the Customer’s intended use of those Goods, pursuant to clause 3.2.
10.3 Any remedy under this clause 10 shall be limited, at the Company’s option, to the replacement or repair of any Goods which are proven, to the Company’s satisfaction, to contain or have contained a defect not apparent on a visual inspection at the time of delivery.
NOTIFICATION OF CLAIMS
11.1 Any claim for non-delivery of any Goods shall be notified in writing by the Customer to the Company and, where relevant, the carrier, within 7 days of the date of the Company’s invoice.
11.2 Any claim pursuant to clauses 9 or 10 in respect of any shortfall, defect in the quality or condition of the Goods or their failure to correspond with Specification shall (whether or not delivery is refused by the Customer) be notified to the Company within [14 days] from the date of delivery or the proposed delivery date (as the case may be) or (where the defect or failure was not apparent on reasonable inspection in accordance with clause 9.1(i)) within [7 days] after discovery of the defect or failure.
GUARANTEE CONDITION
12.1 Subject to clause 12.5, the Company warrants that on delivery to the Delivery Location the Goods will correspond with their specification and be free from defects in material and workmanship.
12.2 Subject to clause 12.4, if:
(a) the Customer gives notice in writing to the Company within [14 days] of delivery to the Delivery Location that some or all of the Goods do not comply with any description, Specification or terms under the Contract or correspond to the Goods specified in the Order Confirmation;
(b) the Company or its representative is given a reasonable opportunity of examining such Goods or, at the Company’s election, provides evidence which is deemed suitable by the Company of the Goods’ non-compliance; and
(c) the Customer returns such Goods (or, with the Company’s agreement, a representative sample of such Goods) to the Company’s place of business,
the Company has the right, at its sole discretion to:
(a) repair or replace the defective Goods; or
(b) refund the price of the defective Goods in full together with, where applicable, any delivery charges and any reasonable costs the Customer may incur in returning the Goods to the Company.
Provided the Customer has complied with the above conditions for return, nothing in this clause shall preclude any claim the Customer may have for reimbursement of reasonable return costs where such return arises as a result of the Company’s breach of the above warranty and is requested by the Company.
12.3 The issue by the Company, at its sole discretion, of any refund pursuant to clause 12.2, shall be subject to (i) the Company receiving the returned Goods at the Company’s premises within 21 days of delivery and (ii) where applicable, the Goods being returned to the Company’s premises unused and in no less re-saleable a condition than the condition in which they were delivered.
12.4 Where the Customer fails to notify the Company in accordance with clause 12.2(a) above, the Company may at its absolute discretion credit or refund the Customer, without prejudice to its right to charge a handling and restocking fee (details of which shall be available from the Company’s Sales Team).
12.5 The above warranty given by the Company is subject to the conditions contained in this clause and the Company shall not be liable for the Goods’ failure to comply with the description or specification or any term under the Contract or these Conditions in any of the following events:
(a) where the defect arises as a result of loss or damage which occurs in transit;
(b) the Customer makes any further use of such Goods after giving notice in accordance with clause 12.1;
(c) the defect arises because the Customer failed to follow the Company’s oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if where no such instructions have been provided) good trade practice regarding the same or has failed adequately to satisfy itself that the Goods are suitable for the Customer’s intended use of those Goods, pursuant to clause 3.2;
(d) the defect arises as a result of the Company following any drawing, design or specification supplied by the Customer;
(e) the Customer alters or repairs the Goods without the prior consent of the Company;
(f) the defect arises as a result of fair wear and tear, wilful damage, negligence, misuse, or abnormal storage or working conditions;
(g) the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements; or
(h) the Goods differ from their description as a result of the Customer’s failure to check the Order Confirmation in accordance with clause 3.2.
12.6 Except as set out in this these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.
12.7 This clause 12 shall extend to any repaired or replacement Goods supplied by the Company.
DEEMED ACCEPTANCE
If delivery to the Delivery Location is not refused, and the Customer does not notify the Company of any claim in accordance with the provisions of clauses 11.1, 11.2 or 12.2(a) as applicable, the Goods shall be deemed to have been delivered free of defects and in the correct quantity and the Customer shall not be entitled to reject the Goods and the Company shall have no liability for such defects or failure, and the Customer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
CUSTOMER RETURNS
14.1 Where a Customer wishes to return Goods forming (the whole or part of) an Order due to the Customer’s mistake or for any reason not set out in clauses 9, 10 or 12 above then, without prejudice to the provisions of clause 12, the provisions of this clause 14 shall apply:
(a) the Customer shall within 14 days of delivery notify the Company of that fact and that it wishes to return the Goods;
(b) the Customer shall return the Goods to the Company within 21 days of delivery; and
(c) subject to the Goods being returned unused and in re-saleable condition, the Company shall:
(i) where the Company collects the Goods, credit or refund the Customer for the Goods which shall be subject to a handling fee and a restocking fee (details of which shall be available from the Company’s Sales Team).
(ii) where the Customer arranges for collection of the Goods, issue a refund for the Goods which shall be subject to a reduced handling fee and a restocking fee (details of which shall be available from the Company’s Sales Team).
14.2 Where the Customer fails to comply with clause 14.1(a) and (b), the Company has the right at its sole discretion to accept or refuse the return of those Goods. The Company may, again at its sole discretion, decline to issue a credit or refund but instead offer to provide the Customer replacement goods.
LIABILITY
15.1 Nothing in these Conditions shall limit or exclude the Company’s liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation; or
(c) any matter in respect of which it would be unlawful for the Company to exclude or restrict liability under applicable law.
15.2 Subject to clause 15.1:
(a) the Company shall not be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for the following loss or damage and even if foreseeable by the Company:
(i) economic loss including administrative and overhead costs, loss of profit business, contracts, revenues, goodwill, production and anticipated savings;
(ii) loss arising from any claim made against the Customer by any other person;
(iii) loss or damage arising from the Customer’s failure to fulfil its responsibilities or any matter under the control of the Customer;
(iv) loss or damage to any goods, products or materials which are placed into or stored in the Goods; or
(iv) any indirect or consequential loss arising under or in connection with the Contract; and
(b) the Company’s total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the lesser of £250,000 and the value of orders placed by the Customer in the previous 12 month period.
NON-STANDARD ORDERS
16.1 Without prejudice to clause 3.4, where the Customer places a Non-Standard Order, the Customer shall indemnify the Company against all liabilities, costs, expenses, damages, demands and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by the Company in connection with any claim made against the Company for actual or alleged infringement of a third party’s intellectual property rights arising out of or in connection with the Company’s use of the specification. This clause 16.1 shall survive termination of the Contract.
16.2 Where the Customer places a Non-Standard Order, the Company shall use its reasonable endeavours to fulfil the order, but if it proves impossible, impracticable or uneconomical to do so, the Company reserves the right to cancel the Contract or any uncompleted balance of it, in which event the Customer shall only be liable to pay for the part of the Contract actually delivered or performed.
INTELLECTUAL PROPERTY
17.1 Any copyright subsisting in or arising from all documents, drawings, specifications, designs, programmes or any other material prepared by the Company whether readable by humans or by machines remains the sole property of the Company absolutely and the Customer agrees that it shall not be reproduced or disclosed or used in any way without the Company’s consent for any purpose other than that for which they were furnished.
17.2 The Company has not knowingly infringed any intellectual property rights of any third party but gives no warranty or representation that such material does not infringe any third-party intellectual property rights.
17.3 The Customer shall indemnify and keep the Company indemnified against all costs, expenses, damages and demands incurred by the Company in respect of any alleged infringement of the patents, trademarks, copyright, design or other industrial property rights used by the Company at the request of the Customer.
HEALTH AND SAFETY
The Customer agrees to pay due regard to any information or any revised information whenever supplied by the Company (and is deemed to have been given reasonable information and to have read and understood it) relating to the use for which the Goods are designed or have been tested or concerning conditions necessary to ensure that the Goods will be safe when they are being set, used, cleaned or maintained by the Customer or when they are being dismantled or disposed of, and the Customer undertakes to take such steps as may be specified by the above information to ensure that, as far as reasonably practicable, the Goods will be safe for use at all times as mentioned above.
SUB-CONTRACTORS
The Company at its sole discretion at any time shall be entitled to appoint one or more sub-contractors to carry out all or any of its obligations hereunder provided that the acts and omissions of any sub-contractor so appointed shall, for the purposes of the Contract, be deemed to be an act or omission of the Company.
TERMINATION
20.1 If the Customer becomes subject to any of the events listed in clause 20.2, or the Company reasonably believes that the Customer is about to become subject to any of them and notifies the Customer accordingly, then, without limiting any other right or remedy available to the Company, the Company has the right to cancel or suspend all further deliveries under the Contract or under any other contract between the Customer and the Company without incurring any liability to the Customer, and all outstanding sums in respect of any goods delivered to the Customer shall become immediately due.
20.2 For the purposes of clause 20.1, the relevant events are:
(a) the Customer suspends, or threatens to suspend, payment of its debts, or is unable to pay its debts as they fall due or admits inability to pay its debts, or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) has any partner to whom any of the foregoing apply;
(b) the Customer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors;
(c) (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer, other than for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;
(d) (being an individual) the Customer is the subject of a bankruptcy petition or order;
(e) a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
(f) (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;
(g) (being a company) a floating charge holder over the Customer’s assets has become entitled to appoint or has appointed an administrative receiver;
(h) a person becomes entitled to appoint a receiver over the Customer’s assets or a receiver is appointed over the Customer’s assets;
(i) any event occurs, or proceeding is taken, with respect to the Customer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 20.2(a) to clause 20.2(h) (inclusive);
(j) the Customer suspends, threatens to suspends, ceases or threatens to cease to carry on all or substantially the whole of its business;
(k) the Customer’s financial position deteriorate to such an extent that in the Company’s opinion the Customer’s capability to fulfil adequately its obligations under the Contract has been placed in jeopardy; and
(j) (being an individual) the Customer dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.
20.3 Termination of the Contract, however arising, shall not affect any of the parties’ rights and remedies that have accrued as at termination. Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.
FORCE MAJEURE
Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, shortages of raw materials, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or sub-contractors.
NOTICES
All notices to the Company must be sent to the Company at Involvement Packaging Limited, Concordia, Dunkirk Lane, Hyde, Cheshire, SK14 4NL. The Company may give notice to the Customer at either the e-mail or postal address provided at the time of Order. Notice shall be deemed received: if sent by e-mail 24 hours after the e-mail is sent; or if sent by pre-paid first class post or recorded delivery on the second Business Day after posting. In proving the service of any notice, it shall be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.
Involvement Limited
Concordia
Dunkirk Lane
Hyde
Cheshire
SK14 4NL
Tel: 0161 366 4451
Email: sales@invopak.co.uk
INVALIDITY
If any court or competent authority finds that any of the provision of the Contract is invalid, unlawful or unenforceable to any extent, that provision or part-provision shall, to that extent only, be severed from the remaining provisions of the Contract, which shall continue to be valid and enforceable to the fullest extent permitted by law.
THIRD PARTY RIGHTS
A person who is not party to the Contract shall have no right under or in connection with it.
VARIATION
25.1 The Company may revise and amend these standard terms and conditions from time to time. Subject to clause 25.2, revisions and amendments shall not affect orders accepted by the Company in accordance with clause 2.3.
25.2 Save to the extent of any change to these terms and conditions required by law or governmental authority, any Order shall be subject to the version of these terms and conditions in force at the time the Customer places such Order. In respect of any Order placed (but not accepted by the Company pursuant to clause 2.3) as at the date of such change, the Company shall notify the Customer of changes and the Customer shall be entitled to cancel such Order.
25.3 Except as set out in these Conditions, any variation to the Conditions or the Contract shall only be binding when agreed in writing and signed by an authorised officer of the Company.
LAW
The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including on-contractual disputes or claims) shall be governed and interpreted exclusively according to English law and the parties irrevocably submit to the exclusive jurisdiction of the English Courts.
LANGUAGE
27.1 This Contract is drafted in the English language. If this Contract is translated into any other language, the English language version shall prevail.
27.2 Any notice given under or in connection with this Contract shall be in the English language. All other documents provided under or in connection with this Contract shall be in the English language, or accompanied by a certified English translation.
TERMS OF USE
OVERVIEW
This website is operated by Invopak. Throughout the site, the terms “we”, “us” and “our” refer to Invopak. Invopak offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Invopak, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Invopak and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@invopak.co.uk.
Our contact information is posted below:
Involvement Ltd
sales@invopak.co.uk
Concordia, Dunkirk Lane, Hyde SK14 44NL
0161 366 4451
Registered in England No: 01605376.
VAT Registration Number: 307614180