Invopak has been recognised by the independent review specialist Feefo for our outstanding customer service. It’s the third year in a row that we've received Feefo’s highest accolade, the Platinum Trusted Service Award, which is particularly fitting for a people-first business.
As Stuart Rolfe, our Head of Customer Experience, explains, “A belief in our people is central to how we operate; every colleague knows they make a difference, and that translates to a better experience for our customers too. Delivering a world-class service is exactly what we aim to do, so we’re delighted to be receiving this recognition for a third time.”
Why purchaser-verified feedback is the most trusted
Unlike an open review platform, where anyone can post feedback, Feefo is a 100% purchaser-verified-only review platform. This means that Feefo reviews are a real reflection of the service received by verified customers, making them a more honest and meaningful measure of customer opinion.
As Stuart continues, “Achieving the Platinum Trusted Service Award is the ultimate seal of approval. Maintaining our high service rating consistently over the past few years demonstrates that our customers truly value how we operate as a business. We remain dedicated to providing that straightforward and trusted service that we’re known for. I’m incredibly proud of our team for setting such a high benchmark for excellence.”
Invopak's Head of Customer Experience, Stuart Rolfe
Our 1% Improvement Approach
Tony Wheble, CEO at Feefo, recognised the customer benefits of Involvement's 1% improvement approach, saying, “It is a privilege to celebrate companies like Invopak that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, Invopak isn't just winning an award; they are building the long-term trust that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve.”
Over To You
The work doesn't stop here! We're always looking at ways to serve you better, and for that, we'd welcome your help! What's working well? Are there any changes that you'd like to see? Your opinions are essential in helping us to deliver better value for you. So just click here and let us know what you think.
